If a hospitality business offers poor, lackluster service, customers may … I’m passionate about hospitality because I think it’s life changing and more of what the world needs. Here are just ten of the reasons why a career in hospitality is well … great! When foreign visitors avail the facilities of these hotels the foreign currency is ear… Why Is Hospitality Important? Deliver on your promise Any business needs to keep customers and clients happy, but in the hospitality industry it’s so important to keep guests engaged in order for repeat business and for referral purposes. Leadership plays the most vital role in the achievement of the organizational excellence. Why study Hospitality, Leisure, Recreation & Tourism? 28-Aug-2017. Why would hospitality make us want to grumble? It is mandatory to procure user consent prior to running these cookies on your website. We spend so much time looking at screens that the once mandatory face to face contact with suppliers, clients, acquaintances and directors simply doesn’t happen as much as it should. If you own or manage a hotel, your main priority is to provide the highest possible level of hospitality. Hotels are important globally as providing the facilities for recreation and entertainment, meeting and conferences and business transmission. It especially important to review feedback, as employees are often too close to the experience to understand it – you’re too busy delivering the service day-in, day-out. Harry Francis. These cookies will be stored in your browser only with your consent. Good service and efficient hospitality are key to any business. Additionally, focus on a particularly exciting and/or unique part of your business, and ensure you demonstrate this to your customers. It is a practice-oriented field and an interesting one. Breaking Down Hospitality Like a home, hospitality venues work hard to deliver a love feeling. It’s important to action both positive and negative feedback as the areas your hotel is weakest in offer the greatest opportunity to improve hospitality levels. Whether you are opening a hotel, restaurant, private resort or a casino, there are key rules you have to follow. Some sources estimate the global number of people employed in the industry stands at over 100 million. Of course, there are dozens of other hospitality businesses, some of which include amusement parks, zoos, event planning, catering, cruise lines, bartending and transportation. THIS SITES USES COOKIES. Companies these days understand the importance of marketing through building relationships with … Customers expect good service and good experiences – it’s what they’re not expecting that will truly give your business a boost. Providing hospitality to meet guests’ needs involves not only a positive attitude but an array of services that make the guest’s stay enjoyable. They live it, and for the time they are with you, are in it from start to finish. Look at how it impacts overall service and hospitality. Are you interested in studying at Glion? Providing excellent customer service will see you gain loyal customers that’ll help your business grow. It can be inconvenient, because it impacts our schedule to some extent. Hospitality is one of the world’s fastest-growing industries, but how does one stand out? Simply share your details here and one of our dedicated Education Counselors will be in touch. What does this mean? For more news, updates, and information on our online business courses or online hospitality courses, please visit our website. Bachelor’s in International Hospitality Business, Master of Science in International Hospitality Business, Master of Science in Hospitality, Entrepreneurship and Innovation, Master of Science in Real Estate, Finance and Hotel Development, Master of Science in Luxury Management and Guest Experience, 86 per cent of adults are willing to pay more for a better customer experience. From a business's perspective, a business is viewed as the host, whereas its customers or clients are the guests. They are at the heart of hospitality, and can often make or break a business. “Every single day I ask my staff about what you might call good customer service,” said Ricard Casimiro in a Forbes interview. If a business fails to treat its customers or clients with respect, it may struggle to generate sales. Overall Hospitality is key and shall never be overlooked. He is the one guiding the sails. S important to individual customers and clients with respect, it may struggle to generate sales a... 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